Downloadable computer application software for mobile phones, namely, software for use in database management; Downloadable computer software applications for online chatting and messaging; Downloadable computer software applications for merchants to manage and track customer payments, track staff performance, and create promotional campaigns; Downloadable computer software and firmware for the delivery of automated business processes in the field of customer relationship management; Downloadable computer software and firmware for use in customer relationship management; Downloadable computer software for the integration of artificial intelligence and machine learning in the field of big data for business data analytics and user behavior; Downloadable computer software for the management and provision of customer relationship management; Downloadable computer software for organizing, archiving and searching information about consumers' prior purchases of consumer products; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for providing real-time, integrated business management intelligence by combining information from various databases; Downloadable computer operating system software; Electronic data loggers; Downloadable computer software for use in organizing, transmitting, receiving, playing, storing and reviewing audio files; Downloadable computer software for the creation and management of personal information online; Downloadable enterprise software for for analyzing and governing application provisioning and use for purposes of optimizing performance, engagement and efficiencies; Recorded interactive software for managing, tracking and reporting business management outcome metrics; Recorded interactive software for managing, tracking and reporting business management performance metrics