non-downloadable online software for communication services and real-time assistance; non-downloadable online software for access to billing statements; non-downloadable online software for updating personal and insurance information; platform as a service (PaaS) featuring computer software platforms for personal assistant software and software to facilitate services provided by third parties; Web-based platform featuring online non-downloadable software that enables patients, physicians, family members and caregivers to manage doctor’s appointments, verify medical insurance, locate care and ancillary service providers, fill prescriptions, track adherence to prescribed or recommended water, exercise, and medication regimens, and accomplish other health, wellness and medical related tasks; Software as a service (SaaS) featuring computer software for personal information management