Software as a service (SAAS) services featuring software for workflow process management, database management, and communicating with patients in the field of health care facilities; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for workflow process management, database management, and communicating with patients in the field of health care facilities; Platform as a service (PAAS) featuring computer software platforms for workflow process management, database management, and communicating with patients in the field of health care facilities; Application service provider (ASP) featuring software for use in workflow process management, database management, and communicating with patients in the field of health care facilities; Virtual assistant services, namely, providing online non-downloadable artificial intelligence (AI) software to act as a virtual assistant for communicating with health care patients during the check-in and check-out processes; AI virtual assistant services; Providing online non-downloadable software featuring conversational AI assistants