Providing use of on-line, non-downloadable software and applications for managing a call center, call center communications, and call center data; providing use of on-line non-downloadable software and applications for providing call center and telecommunications functionality, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, interactive voice response, web based self services, recording services, speech analytics services, customized customer-specific applications, omni-channel communication, data management and analytics, and artificial intelligence communications tools; Providing use of on-line non-downloadable software and applications for an organization's handling of voice and data communication and computer technologies, namely, for customer interaction management and for use in providing call center communications, operations and management, voice recognition, interactive voice response systems, and interactive transaction processing systems