Providing temporary use of on-line non-downloadable software for call centers to analyze audio, text, and data to improve customer service; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing audio, text, and data; Application service provider (ASP) featuring software using artificial intelligence (AI) for analyzing audio, text, and data; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for analyzing audio, text, and data; Software as a service (SAAS) services featuring software for quality management and workforce management in the fields of telephone call centers and customer contact centers