Providing case management services, namely, coordinating legal, medical, physical, social, academic support and advocacy services, personal care, and psychological support services for troubled and at-risk youth and their families; Telephone hot line counseling, namely, offering advice regarding crisis and stabilization support for families to support youth who are at risk of hospitalization, disruption or following a return home from higher levels of care; Counseling, namely, providing emotional counseling and emotional support services for troubled and at-risk youth and their families