Application service provider (ASP) featuring software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; providing online non-downloadable software for assisting managed services providers to provide customer service, for summarizing, translating, triaging, and resolving customer support tickets, for tracking customer sentiment, for answering questions in real time using answer repositories, for generating emails to customers, and for integration with third-party software platforms to provide the foregoing features, all of the foregoing in the field of professional services automation and professional services administration; remote computer back up services for use by managed services providers (MSPs) and technology services providers (TSPs); none of the aforementioned services being in the field of health