Providing an online non-downloadable software platform for companies and individuals to analyze and organize social media marketing and engagement; software as a service (SAAS) services featuring software for data collection and analysis for the purpose of tracking and organizing followers and engagement on social media; software as a service (SAAS) services for social media data management and data analytics; providing temporary use of a non-downloadable web application for digital contact management; software as a service (SAAS) services for use in the field of social media contact and connection management; providing online non-downloadable computer software, namely, online non-downloadable social media data and information management software specializing in customer relationship management for use in managing contacts, tracking and insights, events, marketing, and engagement; software as a service (SAAS) services featuring customer relationship management software for synchronizing interactive digital profiles, contact and follower management, contact synchronization, and contact and data management; providing online non-downloadable computer software for customer and follower database management for providing businesses and individuals with consumer and business data insights; providing online non-downloadable software featuring tools for social media engagement management for businesses and individuals; software as a service (SAAS) services featuring computer software for customer relationship management (crm) and electronic customer relationship management, social media analytics, predictive analytics, and integrated social media and business management;