Software as service (SAAS) that manages basic elements, namely, hardware, software and protocols, in a computer network, namely, for use in network management; Software as service (SAAS) for troubleshooting, monitoring, data analysis, and trend analysis of networking systems; Software as service (SAAS) for enabling application programming interface integration into existing network ticketing and dispatching systems to improve automation and software refresh for network management; Software as service (SAAS) for data collection, tending, and learning algorithms for network management; Software as service (SAAS) for autonomous networking used to automatically detect, test, and isolate issues in networking systems; Software as service (SAAS) for remediating issues in optical networks