Providing non-downloadable virtual digital representations of characters and related software for the purposes of operating, monitoring and interacting with security and surveillance systems; providing online non-downloadable software for virtual assistant functionalities, namely, of operating, monitoring and interacting with security and surveillance systems; providing non-downloadable software for virtual assistant with artificial intelligence for customer relationship management (CRM), automating customer support interactions and delivering personalized customer service experiences; providing non-downloadable software using artificial intelligence for generating, processing, and understanding human language, including natural language processing, text generation, and speech recognition; providing non-downloadable software with artificial intelligence (AI) capabilities for simulating human conversation, providing interactive and context-aware responses, and engaging in dynamic dialogue