Providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) and customer experience (CX) automation; Providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) software applications for allowing self-service and automated customer engagement with such applications via intelligent personal assistant devices; Computer software consulting for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management all in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; consulting services for computer software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; consulting services for computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience