Business consulting services for healthcare enterprises, namely, providing strategies for patient engagement, reputation management, appointment scheduling and rescheduling, and electronic medical/health record (EMR/EHR) auditing; Custom development of software and technology solutions for enterprises, including but not limited to healthcare, featuring automated, multilingual patient engagement messaging via SMS, email, voice, and multimedia messaging (MMS); downloadable software and software as a service (SaaS) featuring patient engagement tools, including electronic patient concierge services and patient appreciation messaging