Providing a cloud-based software platform for enabling end users to securely access remote cloud-based services, namely, supporting end-user access to enterprise computer systems, provisioning and providing access to enterprise systems; Providing cloud-based services to manage enterprise computer systems, namely, authorizing users, pushing corporate policies to end user devices, configuring security and authentication policies, and client behavior, mitigating disasters including ransomware, managing product licensing, and managing versions of related downloadable client application and monitoring agent software; Providing cloud-based services to operate global highly available enterprise computer systems, namely, monitoring and analyzing end-to-end telemetry data, predictive and proactive virtual machine lifecycle management, provisioning, deploying, monitoring, and patching protocol gateways, and deep problem tracing; Providing cloud-based business intelligence and analytics capabilities for enterprise computer systems, namely, reporting, trending, and data correlation regarding the health and costs of services, and investigating and reporting root causes of end-user satisfaction changes