Membership club services, namely, providing on-line information to members in the fields of customer service, employee development, executive team development, supervisor training, supervisor development, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Administration of subscription services, namely, subscription services providing users access to downloadable and non-downloadable webcasts, live, virtual and recorded courses, online assessments, resource libraries, and community forums in the fields of customer service, employee development, executive team development, supervisor training, supervisor development, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Subscription-based professional networking services, particularly in the fields of customer service, employee development, executive team development, supervisor training, supervisor development, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership