Platform as a service (PaaS) and software as a service (SaaS) featuring computer software platforms to allow users to create chatbots and create automations for electronic communications featuring computer software platforms for use in sales and marketing automation and customer communication; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in enabling automated customer relationship management (CRM); Platform as a service (PaaS) and software as a service (SaaS) featuring computer software platforms to connect with Meta Whatsapp Cloud to manage customer communications using Official Whatsapp API; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for use in communicating directly with customers over the Internet, namely, chatbot services and live chat services; platform as a services (PaaS) and software as a service (SaaS) featuring computer software platforms for direct marketing, namely, managing direct marketing campaign