Software as a service (SAAS) services featuring software for enhancing customer experiences; Software as a service (SAAS) services featuring software for automating hiring; Software as a service (SAAS) services featuring software for training customer service agents; Software as a service (SAAS) services featuring software for scoring customer calls to provide tailored coaching to customer service agents; Software as a service (SAAS) services featuring software for processing audio, namely neutralizing accents and cancelling background noise; Software as a service (SAAS) services featuring software for knowledge management, namely identifying, organizing, storing and disseminating information; Software as a service (SAAS) services featuring software for analyzing and extracting actionable insights from customer voice interactions; Software as a service (SAAS) services featuring software for providing automated real-time guidance to customer service agents based on ongoing customer conversations; Software as a service (SAAS) services featuring software for real-time language conversion; Software as a service (SAAS) services featuring software for providing automated conversational voice customer service and support; Software as a service (SAAS) services featuring software for generating real-time and end of day reports and dashboards; Software as a service (SAAS) services featuring software for forecasting, scheduling and real-time monitoring; Software as a service (SAAS) services featuring software for enabling secured access, identity management, and remote work collaboration capabilities