Application service provider featuring application programming interface (API) software for integrating with third-party applications, providing online computer software for managing, automating, and analyzing business communications, customer service interactions, sales processes, and team collaboration; Software as a service (SAAS) services featuring software for use in business communication, marketing, customer success, team collaboration, and scheduling, managing and organizing business communications in a cloud-based environment, consolidating and organizing communications from multiple sources into a single online inbox, creating messaging automation and campaigns, performing and analyzing marketing campaigns, customer management using Customer Relationship Management (CRM) solutions, calendar management, team collaboration and productivity enhancement in order to facilitate customer engagement and lead management; Software as a service (SAAS) services featuring software using artificial intelligence for online communication productivity