Computer software development; Computer programming services for users to automate workflows for enhancing productivity; Consulting services in the field of cloud computing; Design and development of computer software for Speech AI analytics on the unstructured voice data; Development of computer platforms; Platform as a service (PAAS) featuring computer software platforms for speech AI analytics, realtime agent assistance and call automation for both inbound and outbound ai based voice bot calling; Software as a service (SAAS) services featuring software using artificial intelligence for automate workflows using automated call monitoring of both post facto and real-time call monitoring for quality and risk assessments and Realtime agent assistance on call