Providing on-line non-downloadable software for implementing and reviewing janitorial and facility maintenance inspections, quantifying cleanliness levels, initiating quality improvements in cleaning and/or facility maintenance programs and/or services, and implementing and reviewing custodial effectiveness assessments; Providing on-line non-downloadable software using artificial intelligence for anticipating cleaning deficiencies and contract compliance issues before they happen, predicting quality scores and KPI's, benchmarking scores and inspections against industry peers, analyzing inspection processes for accuracy and consistency; improving the janitorial inspection and reporting process