Software as a Service (SAAS) services featuring software for providing an on-line sales portal for the marketing and sale of down feather materials, down alternative materials, bedding fill and apparel fill materials and related products using such materials including bed pillows, comforters, mattress toppers, pillow inserts, and throws; and featuring an on-line customer portal for customers to source down and down alternative materials and products, to place and track orders for down and down alternative materials and products and communicate with sales personnel for order resolution and workflow.