Software as a service (SAAS) featuring software for use in database management, for managing product ratings sold on Amazon, and for analyzing product rating trends; software as a service (SAAS) featuring software that alerts users of new product reviews and negative product reviews; software as a service (SAAS) featuring software for scheduling advertisements on Amazon; software as a service (SAAS) featuring software for creating downloadable business reports on sales, customer reviews, and customer ratings; developing and updating computer software; maintenance and upgrading of computer software; maintenance of software used in the field of e-commerce; research relating to the computerised automation of administrative processes; software as a service (SAAS) and cloud-computing services, namely, providing temporary use of online non-downloadable software and non-downloadable computer software applications for desktop computers, computer servers, network servers, computerized telephone systems, mobile phones, and handheld computers, for combining autonomic, cognitive, and conversational artificial intelligence computerized engineering technology allowing users, employees, and businesses through a cognitive user interface or through artificial intelligence agents and bots to configure computer software and computer applications to capture and interpret existing computer software and computer applications for processing a task or transaction, organizing data, manipulating data, triggering tasks and responses, read web sites, emails, computer programs, computer applications, and text, and communicating with other digital systems, all in the field of business and enterprise process automation