Downloadable computer software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software for processing structured and unstructured multi-modal data; Downloadable computer software for detecting and reporting anomalies in business processes; Downloadable business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring synthetic voice capabilities; Downloadable computer software featuring artificial intelligence and audio and video conference capabilities

Outsource services provider in the field of contact centers, telephone call centers, and customer experience centers; Consulting services relating to the operation and management of contact centers, telephone call centers, and customer experience centers; Outsource services provider in the field of business processes including fraud and security, order fulfillment and logistics, document imaging, document indexing and filing, data entry, and database management

Outsource services provider in the fields of information technology services and software development; Design and development of computer software; Design and development of computer software featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service for processing structured and unstructured multi-modal data; Software-as-a-service for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring synthetic voice capabilities; Software-as-a-service featuring artificial intelligence and audio and video conference capabilities