Software as a Service (SaaS) featuring software in the fields of cognitive intelligence, artificial intelligence, and virtualization for providing management, control, information, support and answers to search queries relating to IT infrastructure and connected computer apparatus through use of proprietary autonomic and cognitive computerized engineering technology for automatically and autonomously responding to and resolving IT infrastructure issues; providing temporary use of on-line, non-downloadable software and web applications for assisting users in obtaining information and navigating through support services and help desk services incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; computer services for others, namely, software programming, design and development in the fields of cognitive intelligence, artificial intelligence, and virtualization; computer services, namely, remote and on-site management of computer hardware and software applications systems of others incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; computer services, namely, computer system administration for others incorporating, using, and featuring cognitive intelligence, artificial intelligence, and virtualization; data automation services using proprietary software to evaluate, analyze and collect service data incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; computer services, namely, remote and onsite management of the information technology systems of others incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; technical support services, namely, troubleshooting and resolution of customers' computer software problems incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; information technology consulting services in the fields of cognitive intelligence and artificial intelligence; computer technology support services, namely, help desk services using cognitive intelligence and artificial intelligence; technical support services, namely, remote administration and management of in-house and hosted datacenter devices, databases and software applications incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; cloud computing services, providing virtual computer systems and virtual computer environments incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; computer services, namely, remote and on-site management of cloud computing systems and applications for others incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; cloud computing featuring software for cloud storage and network management, cloud hardware management, cloud monitoring and reporting, cloud design and architecture maintenance incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization; providing virtual computer systems and virtual computer environments through cloud computing incorporating, using and featuring cognitive intelligence, artificial intelligence, and virtualization