Design and development of computer software; Providing temporary use of online non-downloadable chatbot software for replying to questions from business customers related to goods and services; Software as a service (SAAS) services featuring software for transmitting text messages and voice messages to designated recipients for others and interactive text messages and telephone communications between businesses and customers; Software as a service (SAAS) services featuring software for a virtual assistant that uses artificial intelligence for conducting interactive, voice-based, text-based, and chat-based conversations with a user and making requested reservations and orders, scheduling appointments and meetings, and performing pre-sale and post-sale tasks for business customers related to goods and services; Software as a service (SAAS) services featuring software for interconnectivity between third-party software applications; Software as a service (SAAS) services featuring software for creating, editing, optimizing, collaborating on, scheduling, publishing, and measuring the performance of social media content; Software as a service (SAAS) services featuring software for business reputation management, including online monitoring services that enable businesses to monitor, track, review, and respond to online references to the business on other websites, and customer feedback services that enable businesses to request and collect feedback from customers regarding the company's products or services in the form of web-based surveys and online reviews posted to the company's website and third party websites