Downloadable computer software for provision of online courses, assessment, certification, online forums, data analytics, data visualization and predictive modelling in the fields of customer experience, employee experience, business performance and brand performance; downloadable databases in the fields of customer experience, employee experience, business performance and brand performance; downloadable computer software for use in customer relationship management (CRM) in the fields of customer experience, employee experience, business performance and brand performance; computer software for data analysis in the fields of customer experience, employee experience, business performance and brand performance; downloadable and recorded audio, video and text in the fields of customer experience, employee experience, business performance and brand performance; downloadable electronic reports in the fields of customer experience, employee experience, business performance and brand performance.

Consumer research; compilation of statistics for business or commercial purposes; collection and analysis of quality metric data for customers for business purposes; statistical analysis and reporting services for business purposes; business management consulting services; all of the aforementioned services relating to the fields of customer experience, employee experience, business performance and brand performance.

Providing online forums relating to the fields of customer experience, employee experience, business performance and brand performance.

Education services, namely, providing online cognitive assessments and training programs that help identify cognitive strengths and weaknesses of an individual in the fields of customer experience, employee experience, business performance and brand performance; business education and training in the nature of training workshops, computerized training, and online courses in the fields of customer experience, employee experience, business performance and brand performance; providing educational examination for certification in the fields of customer experience, employee experience, business performance and brand performance.

Software as a service (SAAS) services featuring software for strategic planning and predictive analytics, for providing data analysis and visualization, and for training, assessment, certification and customer experience community membership, all of the foregoing in the fields of customer experience, employee experience, business performance and brand performance.