Software as a service (SAAS) services featuring software for facilitating digital communication in the nature of voice over internet protocol (VoIP) sharing; Software as a service (SAAS) services featuring software for inbound and outbound customer communications; Software as a service (SAAS) services featuring software for live video; Software as a service (SAAS) services featuring software for chatbot software for replying to customers; Software as a service (SAAS) services featuring software for engaging with customer service personnel; Software as a service (SAAS) services featuring software for co-browsing and joint navigation through a web experience; Software as a service (SAAS) services featuring software for appointment scheduling; Software as a service (SAAS) services featuring software for secure file transferring and sharing; Software as a service (SAAS) services featuring software for secure email; Software as a service (SAAS) services featuring software for a dedicated virtual lobby; Software as a service (SAAS) services featuring software for web conferencing for two or more simultaneous users; Software as a service (SAAS) services featuring software for teleconferencing; Software as a service (SAAS) services featuring software for text messaging; Software as a service (SAAS) services featuring software for providing unified communications as a service (UCAAS); Software as a service (SAAS) services featuring contact center as a service (CCAAS) software, namely, software that enables users to connect with a contact center for customer service; Software as a service (SAAS) services featuring contact center as a service (CCAAS) software, namely, software that enables users to connect with a contact center agent; Software as a service (SAAS) services featuring software using artificial intelligence for customer engagement and communication; Consultancy in the field of artificial intelligence technology; Software as a service (SAAS) services featuring customer engagement platform (CEP) software, namely, software that centralizes and manages digital customer interactions; Software as a service (SAAS) services featuring customer engagement platform (CEP) software, namely, software that enables business users to communicate and engage with customers across prominent digital channels; Software as a service (SAAS) services featuring software that allows business users to view and analyze customer experience information in a simple user interface