Patient Consults, namely, patient phone consultation on insurance benefits. Insurance Specialist, namely, verification of benefits prior to surgery; review of billing methods to maximize reimbursement; compliance review of internal documentation; staff training on insurance guidelines; audit participation and guidance. Reimbursement Support, namely, submit OBS facility claims; payment tracking on claims submitted; resolution of OBS-related payor issues including appeal management and guidance; negotiate payor contracts when advantageous; opportunity to expand into other reimbursable services