Software as a Service (SaaS) services, namely providing access to nondownloadable software providing chat and communication assistance via natural language understanding, natural language generation, machine learning, and artificial intelligence; Design and development of computer software in the field of consumer and business communication and productivity; Design and development of computer software in the field of artificial intelligence; Software as a service (SAAS) services, namely artificial intelligence software for analyzing, monitoring, and augmenting communications; Non-downloadable, cloud-based artificial intelligence software for augmenting communications by online chat, phone, email, and online applications; Non-downloadable, cloud-based software for data analysis, pattern discovery, process automation, contextual prediction, predictive analytics, predictive modeling, natural language recognition and generation, classification, segmentation, regression, decision support and visualization utilizing natural language understanding, machine learning, and artificial intelligence.