Consulting services in the field of software as a service (SAAS); Software as a service (SAAS) services featuring software for call monitoring and analytics for call centers; Software as a service (SAAS) services featuring software for developing insight and actions for automating the customer experience for call centers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities and their customers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting, and visualizing interactions, communications, and sentiments across multiple channels of communication; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, speech and text analytics, call monitoring, sentiment analytics, journey management and visualization, and operational and performance management for agent, managers and customers in the fields of customer service and engagement; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, speech and text analytics, call monitoring, sentiment analytics, journey management and visualization, and operational and performance management for agents, managers and customers in the fields of call center operations; Software as a service (SAAS) services featuring software using artificial intelligence for automating performance management, predicting and modeling performance, and assisting agents, supervisors and executives determine insight, analytics, and actions for call centers