Customer relationship management; customer service management for others; advertising and marketing; advertising and marketing services, namely, promoting the goods and services of others; advertising and marketing consultancy; processing warranty registration data for others; providing a web site featuring on-line registration services for product and service warranties; consumer and business marketing research and consulting related thereto; development of marketing strategies, concepts and tactics, namely, brand awareness

Software as a service (saas) services featuring software for customer relationship management, marketing of products and services, and post-sale customer, product and service support; software as a service (saas) services featuring software for use in registering customers, users, products and services for support services, warranty services, membership services, and rebate, reward and incentive programs; software as a service (saas) services featuring software for use in tracking information associated with customers and the purchase of products and services via direct or indirect channels; software as a service (saas) services featuring software for use in tracking product purchase information for customer service, post-sale customer, product and service support, troubleshooting and repair, replacement or return; software as a service (saas) services featuring software for use in tracking customer information and product and service purchase information for marketing purposes; application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software, and web sites, of others in the fields of advertising and marketing