Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated telephone voice message in the area of customer relationship management services; design of an intelligent virtual assistant software for use in client contact centers for database management; leveraging artificial intelligence, machine learning, and robotics process automation in the areas of customer service management; research, development and design services in the area of customer service technologies, relating to artificial intelligence, machine learning, robotic process automation and internet bots; research and design services in the field of third party business customer contact and customer support analytics; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development, and manufacturing of robots for telephone communication; development and implementation of an intelligent virtual assistant software for use in client contact centers for database management; development and implementation of computer software to be used for call diversion, for automated telephone call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for using managing automated tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management