Providing temporary use of on-line non-downloadable software for monitoring and analyzing business process data, namely, software that tracks human-machine interactions, software that discovers and monitors business processes and workflows, software that predicts process breakdowns, prescribes remedies for process breakdowns, and recommends optimal business processes, software that identifies and analyzes deviations, variants, or inadequate systems support in business processes and workflows for improving process transparency, and software that continuously monitors business data for process automation, re-engineering, compliance, supervision, and documentation; Software as a service (SAAS) services featuring software for data and process mining, analysis, management, optimization, training and automation of business processes and business operations