: Recorded and downloadable computer software for collecting, reviewing, and analyzing information to support customer service; recorded and downloadable computer software for customer relationship management (CRM); recorded and downloadable computer software for collecting, reviewing, and analyzing information for customer experience, employee engagement, sales support, and information technology services; recorded and downloadable computer software for collecting, reviewing, and analyzing business information to respond to customer inquiries; recorded and downloadable computer software for facilitating and providing information technology help desk services, chatbot services, and voice bot services; recorded and downloadable computer software for analyzing and identifying business technology performance incidents and issues; recorded and downloadable computer software for collecting, reviewing, and analyzing business information for an online help desk; recorded and downloadable computer software for business management and sales management support; recorded and downloadable computer software for database management; recorded and downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for managing and responding to inquiries from internal teams and departments; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; recorded and downloadable computer software for data collection, analysis, and aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for discovering applications, devices, and cloud resources on a computer network; recorded and downloadable computer software for automated monitoring of computer performance; recorded and downloadable computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions

providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing information to support customer service; providing temporary use of online non-downloadable software for customer relationship management (CRM); providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing information for customer experience, employee engagement, sales support, and information technology services; providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing business information to respond to customer inquiries; providing temporary use of online non-downloadable software for facilitating and providing information technology help desk services, chatbot services, and voice bot services; providing temporary use of online non-downloadable software for analyzing and identifying business technology performance incidents and issues; providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing business information for an online help desk; providing temporary use of online non-downloadable software for business management and sales management support; providing temporary use of online non-downloadable software for database management; providing temporary use of online non-downloadable software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online non-downloadable software for managing and responding to inquiries from internal teams and departments providing temporary use of online non-downloadable software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online non-downloadable software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of online non-downloadable software for data collection, analysis, and aggregation; providing temporary use of online non-downloadable software for data aggregation in order to visualize customer data; providing temporary use of online non-downloadable software for workflow and process automation; providing temporary use of online non-downloadable software using artificial intelligence for resolving inquiries; providing temporary use of online non-downloadable software for discovering applications, devices, and cloud resources on a computer network; providing temporary use of online non-downloadable software for automated monitoring of computer performance; providing temporary use of online non-downloadable software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions