Software as a service (SAAS) services featuring software for conferencing; providing on-line, non-downloadable software for the transmission, recording, reproduction, display, organization, management, manipulation, and review of electronic messages, e-mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice, audio, video, and audiovisual content, and other data for the facilitation of communications between two or multiple users via computer networks, the Internet, communication networks, global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); software as a service (SaaS) services featuring software for contact center interaction management