Computer services, namely, acting as an application service provider in the field of information management to host computer application software for the purpose of providing call center inbound and outbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, and call center agent monitoring; Platform as a service (PAAS) featuring computer software platforms for for conducting call center operations and call center management for businesses; Platform as a service (PAAS) featuring computer software platforms for inbound and outbound contact center operations; Platform as a service (PAAS) featuring computer software platforms for call center operations and management; Platform as a service (PAAS) featuring computer software platforms for for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; Software as a service (SAAS) services featuring software for inbound and outbound contact center operations; Software as a service (SAAS) services featuring software for conducting call center operations and call center management for businesses; Software as a service (SAAS) services featuring software for call center operations and management; Software as a service (SAAS) services featuring software for for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; Providing online non-downloadable computer software platforms for providing call center inbound and outbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, and call center agent monitoring