Software as a service (SaaS) featuring software for use in business reputation management; software as a Service (SaaS) services featuring software for lead generation, receiving customer feedback, customer requests and reviews, creating custom survey questions, analyzing customer reviews, identifying high and low employee performers, incentivizing employees to collect feedback, comparing clients to competitors online, viewing historical customer review data, billing and collecting payments; Software as a Service (SaaS) services featuring software for monitoring online listing sites; Software as a Service (SaaS) services featuring software for data analytics of business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; Software as a Service (SaaS) services featuring software for retrieving, tracking, analyzing, testing, and measuring business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; Software as a Service (SaaS) services, namely, hosting software for use by others for use in planning, personalizing, optimizing, monitoring, analyzing and measuring business operations data, employee and team interaction data, employee and team performance data, lead generation data, customer and potential customer interaction data, customer reviews and feedback, and vendor interaction data; Software as a Service (SaaS) services, namely, follow-up and survey of patients and former patients related to recovery; providing temporary use of non-downloadable computer software for analyzing business operations data accessed via the internet in the field of business operations analytics