On-line business networking services; business information services, namely, providing reports used to identify business tasks suitable for automation; business management consulting relating to customer relationship management, sales support management, and business process automation; business information services, namely, management, tracking, and reporting of customer information relevant to sales calls and activities; business reporting services in the nature of preparing business reports, namely, preparation of summary notes, action items from business meetings, and reporting of results and content of meetings to meeting participants