Downloadable computer software for providing chat functionality, including natural language processing, machine learning, and artificial intelligence; downloadable chatbot software using artificial intelligence for interacting with and responding to questions online from customers; downloadable computer software for sending and receiving electronic messages, live chat, comments, feedback, alerts, notifications and reminders; downloadable computer software for providing customer service chat functionality for use with mobile phones, tablets and desktop computers; downloadable computer chatbot software for simulating conversations; downloadable computer chatbot software for simulating conversations for use by customer service centers; downloadable computer chatbot software for simulating conversations for use in diagnosing products and troubleshooting; downloadable computer chatbot software for simulating conversations for use with product guides, product consulting and purchase assistance; downloadable software for facilitating interaction and communication between humans and artificial intelligence (AI) platforms; downloadable software for viewing and interacting with a feed of images, audio, audio-visual and video content and associated text and data; downloadable software for processing images, audio, audio-visual and video content, photographs, videos, data, text, messages, comments, advertisements, and information