Downloadable software for use in the field of general business processes, namely, as a help desk solution allowing a user to identify and resolve problems associated with the user's computer network; Downloadable software for use in maintaining a database of problems and solutions identified on a user's computer network; Downloadable software, namely, system management software focused on the provisioning, configuration, and change management of information technology infrastructure; Downloadable software and programs for managing computer systems, databases, and applications, namely, providing data management, information technology process automation, application management, storage and performance optimization, and recovery of mainframe and distributed systems computers, and the databases, business applications, programs, and systems that operate therein; Downloadable software for computer systems and computer network management, namely, software for computer network monitoring and computer system diagnostics; Downloadable software for managing, deploying, and removing software applications, maintaining software inventories, maintaining software license compliance, and managing application security on mobile devices, desktop devices, and cloud computing networks; Downloadable software for use as a virtual concierge that provides awareness of and access to available services, content, and alerts; Downloadable software that provides a virtual help desk and self-help computer and software support services; Downloadable software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Downloadable software that provides real-time alerts and updates for end-to-end performance management; Downloadable software that provides access to applications and services through a mobile operating system and interface; Downloadable software that provides access to applications and services through a desktop operating system and interface; Downloadable software that provides access to applications and services through a web-based system and interface; Downloadable software that provides synchronization of applications and content across platforms and devices; Downloadable software that delivers user-specific information about usage, compliance, location, applications, devices, and location-aware services and resources; Downloadable software that delivers location-aware service, updates, and notifications; Downloadable software that provides appointment scheduling and appointment notifications; Downloadable software for managing a concierge service; Downloadable software that provides secure access and storage of documents; Downloadable software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Downloadable software that provides workflow orchestration of sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides holistic views of information technology infrastructure, sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides utilization and optimization management of internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that automates security vulnerability management of sensors, internet of things- (IoT-) enabled devices, resources, and edge devices; Downloadable software that manages or monitors internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides monitoring, automation, operation, and remediation of information technology systems and devices using machine learning and artificial intelligence; Downloadable software that provides service management, incident management, change management, data management, knowledge management, operations management and event mangement related to information technology assets

Consulting services relating to research and design of computer hardware and computer software for others; technical consulting services, namely, troubleshooting of computer hardware and software problems via phone, email and in person; maintenance services for computer software; computer programming services for others in the field of general business processing; software as a service (SAAS) services featuring computer software for use in the field of general business processes, namely, as a help desk solution allowing a user to identify and resolve problems associated with the user's computer network and to maintain a database of identified problems and solutions; Computer consulting services in the field of system management software focused on the provisioning, configuration and change management of data center infrastructure; software as a service (SAAS) services featuring, computer software, namely, system management software focused on the provisioning, configuration and change management of information technology infrastructure; Software as a service (SAAS) services featuring computer software and programs for managing computer systems, databases and applications, namely, providing data management, information technology process automation, application management, storage and performance optimization and recovery of mainframe and distributed systems computers and the database and business applications, programs, and systems that operate therein; Remote and on-site monitoring of computer systems; software as a service (SAAS) services featuring computer software for computer systems and computer network management, namely, software for computer network monitoring and computer system diagnostics; Software as a service (SAAS) services featuring software for managing, deploying, and removing software applications, maintaining software inventories, maintaining software license compliance, and managing application security on mobile devices, desktop devices, and cloud computing networks; software as a service (SAAS) services featuring software for use as a virtual concierge that provides awareness of and access to available services, content, and alerts; Software as a service (SAAS) services featuring software that provides a virtual help desk and self-help computer and software support services; Software as a service (SAAS) services featuring software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Software as a service (SAAS) services featuring software that provides real-time alerts and updates for end-to-end performance management; Software as a service (SAAS) services featuring software that provides access to applications and services through a mobile operating system and interface; Software as a service (SAAS) services featuring software that provides access to applications and services through a desktop operating system and interface; Software as a service (SAAS) services featuring software that provides access to applications and services through a web-based system and interface; Software as a service (SAAS) services featuring software that provides synchronization of applications and content across platforms and devices; Software as a service (SAAS) services featuring software that delivers user-specific information about usage, compliance, location, applications, devices, and location-aware services and resources; Software as a service (SAAS) services featuring software that delivers location-aware service, updates, and notifications; Software as a service (SAAS) services featuring software that provides appointment scheduling and appointment notifications; Software as a service (SAAS) services featuring software that manages a concierge service; Software as a service (SAAS) services featuring software that provides secure access and storage of documents; Software as a service (SAAS) services featuring software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Software as a service (SAAS) services featuring software that provides workflow orchestration of sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides holistic views of information technology infrastructure, sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides utilization and optimization management of internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that automates security vulnerability management of sensors, internet of things- (IoT-) enabled devices, resources, and edge devices; Software as a service (SAAS) services featuring software that manages or monitors internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides monitoring, automation, operation, and remediation of information technology systems and devices using machine learning and artificial intelligence; Software as a service (SAAS) services featuring software that provides service management, incident management, change management, data management, knowledge management, operations management and event management related to information technology assets; Platform as a service (PAAS) featuring computer software platforms for use in developing, configuring, customizing and deploying software and software as a service (SAAS) applications