Downloadable software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Downloadable software that provides workflow orchestration of sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides holistic views of information technology infrastructure, sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides utilization and optimization management of internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that automates security vulnerability management of sensors, internet of things- (IoT-) enabled devices, resources, and edge devices; Downloadable software that manages or monitors internet of things- (IoT-) enabled devices and edge devices and resources; Downloadable software that provides monitoring, automation, operation, and remediation of information technology systems and devices using machine learning and artificial intelligence; Downloadable software that provides service management, incident management, change management, data management, knowledge management, operations management and event management related to information technology assets

Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; Software as a service (SAAS) services featuring software that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Software as a service (SAAS) services featuring software that provides workflow orchestration of sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides holistic views of information technology infrastructure, sensors, internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides utilization and optimization management of internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that automates security vulnerability management of sensors, internet of things- (IoT-) enabled devices, resources, and edge devices; Software as a service (SAAS) services featuring software that manages or monitors internet of things- (IoT-) enabled devices and edge devices and resources; Software as a service (SAAS) services featuring software that provides monitoring, automation, operation, and remediation of information technology systems and devices using machine learning and artificial intelligence; Software as a service (SAAS) services featuring software that provides service management, incident management, change management, data management, knowledge management and operations management and event management related to information technology assets; Platform as a service (PAAS) featuring computer software platforms for use in developing, configuring, customizing and deploying software and software as a service (SAAS) applications