Software as a service (SAAS) services featuring software for field service management, namely, automating operational tasks such as workforce optimization, scheduling and dispatching, inventory management, scheduling and forecasting upcoming parts demand, exploring and filtering databases, reporting, and team collaboration for enterprises and small businesses with customer service, none of the aforementioned services for the use in connection with internal communication platform for personnel-relationship management, with internal communication with employees and organization development as well as with internal service for personnel, except those internal communications occurring within field workforce and back office, relating to field service management