Providing online non-downloadable software for use in the field of security; Providing online non-downloadable software for securing and protecting data and information; Providing online non-downloadable software for mitigating payment card information (PCI) exposure risk; Providing online non-downloadable software for use in reducing and preventing disclosure of personally identifiable information and fraud; Providing online non-downloadable software for use in enhancing customer interactions and efficiency of such interactions; Providing online non-downloadable software for use in improving customer agent efficiencies using auto-insertion of redacted customer data and information; Providing online non-downloadable software, namely, speech-to-text transcription and redaction technology for use in assisting customer agents; Providing online non-downloadable software for use in analyzing call data; Providing online non-downloadable software for recording, transcribing, and redacting sensitive personal information; Providing online non-downloadable software for recording, transcribing, and redacting sensitive personal information, namely, payment card information (PCI) and protected health information (PHI); Providing online non-downloadable software for recording, transcribing, and redacting sensitive personal information in customer call transcripts; Providing online non-downloadable software for recording, transcribing, and redacting sensitive personal information to reduce fraud; Providing online non-downloadable software for recording, transcribing, and redacting sensitive personal information using artificial intelligence and speech-to-text transcription technology; Providing online non-downloadable software using artificial intelligence to record, transcribe, and redact sensitive personal information shared during conversations between agents and customers