Downloadable computer software for assisting users in need of visual assistance; Downloadable computer software application for mobile phones, namely, software for assisting users in need of visual assistance; Downloadable computer software that facilitates a real-time video connection between users who are blind, low vision, dyslexic, colorblind or otherwise visually impaired with volunteers, company representatives, co-workers or other pre-designated supporters who can provide visual interpretation; Downloadable computer software application for mobile phones, namely, software that facilitates a real-time video connection between users who are blind, low vision, dyslexic, colorblind or otherwise visually impaired with volunteers, company representatives, co-workers or other pre-designated supporters who can provide visual interpretation; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for use in storing, accessing and analyzing data relating to real-time video calls and interactions with users who are blind, low vision, dyslexic, colorblind or otherwise visually impaired