Downloadable computer software for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; downloadable computer software for use in omnichannel contact centers and unified communication environments for managing and tracking customer service agent performance and workflow; downloadable computer software for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; downloadable computer software for use in omnichannel contact centers and unified communication environments for performing personalized coaching; downloadable computer software for use in omnichannel contact centers and unified communication environments for performing conversational analytics; downloadable computer software for use in omnichannel contact centers and unified communication environments for management of customer experiences; downloadable computer software for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for predicting potential KPIs changes using artificial intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for staff scheduling; downloadable computer software that enables omnichannel communications via web interface; downloadable computer software that enables to facilitate multi-participant communication between customers, agents and artificial intelligence

Software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for orchestration and management of all interactions; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for managing and tracking customer customer service agent performance and workflow; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for performing personalized coaching; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for performing conversational analytics; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for management of customer experiences; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial intelligence; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for predicting potential KPIs changes using artificial intelligence; software as a service (saas) featuring non-downloadable software and applications for use in omnichannel contact centers and unified communication environments for staff scheduling; software as a service (saas) featuring software that enables omnichannel communications via web interface; software as a service (saas) featuring software that enables to facilitate multi-participant communication between customers, agents and artificial intelligence; consulting and technical support for the aforementioned services