Providing on-line non-downloadable software using artificial intelligence for searching and retrieving information from databases and computer networks, providing computerized analytical processing and data analysis services to facilitate management of information, recording and analyzing employee telephone calls for assessing and critiquing employees, collecting consumer data, collecting client data, call logging, making and receiving calls, documenting ang logging sales calls, and employee productivity; Software as a service (SAAS) services featuring software for searching and retrieving information from databases and computer networks, providing computerized analytical processing and data analysis services to facilitate management of information, recording and analyzing employee telephone calls for assessing and critiquing employees, collecting consumer data, collecting client data, call logging, making and receiving calls, documenting ang logging sales calls, and employee productivity