Software as a service (SAAS) services featuring software for facilitating digital communication in the nature of voice over internet protocol (VoIP) sharing, inbound and outbound customer communications, live video, chatbot software for replying and engage with customer service personnel, co-browse for joint navigation through a web experience, appointment scheduling, secure file transferring and sharing, secure email, dedicated virtual lobby and web conferencing for two or more simultaneous users, teleconferencing, and text messaging; Software as a service (SAAS) services featuring unified communications as a service (UCAAS) communication software; Software as a service (SAAS) services featuring contact center as a service (CCAAS) software, namely, software that enables users to connect with a contact center for customer service; Software as a service (SAAS) services featuring contact center as a service (CCAAS) software, namely, software that enables users to connect with a contact center agent; Software as a service (SAAS) services featuring software using artificial intelligence for customer engagement and communication; Consultancy in the field of artificial intelligence technology; Software as a service (SAAS) services featuring customer engagement platform (CEP) software, namely, software that centralizes and manages digital customer interactions; Software as a service (SAAS) services featuring customer engagement platform (CEP) software, namely, software that enables business users to communicate and engage with customers across prominent digital channels; Software as a service (SAAS) services that allow business users to view and analyze customer experience information in a simple user interface