Software-as-a-service (SaaS) services featuring software for use in workflow control of interpreters, namely, requesting, managing, and scheduling of interpreters, sending alerts and notifications via email and SMS, recognizing incoming emails and SMS, related reporting, interpreter invoicing, and interpreter compliance documentation, and integrating with client specific platforms; software as a service (SAAS) services featuring software for use in database management, service desk management, use as a spreadsheet, word processing, accounting, and compliance, all in the field of workflow control of interpreters