Software as a service (SAAS) services, providing online non-downloadable cloud-based software, providing a website featuring online non-downloadable software, and providing software applications, all featuring software and applications for managing, monitoring, tracking the status, viewing information, saving information, identifying actions to be taken, noting actions required, providing updates, providing reports, suggesting solutions, resolving problems, communicating regarding, responding to inquiries, seeking resolution, follow-up, printing information, and sending and receiving notices and notifications, all relating to specimens and specimen tests, problems and issues relating to specimens and specimen tests, and information, status, responsible parties and contact information relating to specimens and specimen tests