Market research and analysis services, namely, the provision of online, social media and customer feedback, preference, expectation and experiential monitoring and analysis services for commercial purposes; consulting services in the field of online, social media and customer feedback, preference, expectation and experiential monitoring and analysis for business or commercial purposes; business management services, namely, providing information, data asset, brand and identity management services; providing business information services in the fields of brand measurement, advertising effectiveness and public opinion monitoring; providing business information in the field of online, social media and customer feedback, preference, expectation and experience; online media monitoring services using computer software to automatically monitor internet websites and online publications for customer-specified topics and to capture relevant content on those topics, and providing documentation and analysis of that online content to others for business purposes; business services delivered by internet website and electronic communications, namely, business reputation monitoring by means of the monitoring and reporting of mentions and interactions in online and media usage and social media platforms; providing a website featuring information in the fields of marketing, advertising, business information management, business reputation, public relations, and customer relationship management