Downloadable software for use in customer relationship management in the consumer packaged goods (CPG) industry; Downloadable computer software for customer relationship management tools, specifically in the consumer packaged goods industry, including features that leverage machine learning and AI techniques to help extract value from the information captured by the CRM system, including a predictive sales representative routing feature that uses a predictive modeling technique to optimize sales volume for any given day by routing representatives to the accounts that will produce the most return; Downloadable computer software using artificial intelligence for customer relationship management tools, specifically in the consumer packaged goods industry; Downloadable computer programs using artificial intelligence for customer relationship management tools, specifically in the consumer packaged goods industry, including features that leverage machine learning and AI techniques to help extract value from the information captured by the CRM system, including a predictive sales representative routing feature that uses a predictive modeling technique to optimize sales volume for any given day by routing representatives to the accounts that will produce the most return; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software platforms for customer relationship management tools, specifically in the consumer packaged goods industry, including features that leverage machine learning and AI techniques to help extract value from the information captured by the CRM system, including a predictive sales representative routing feature that uses a predictive modeling technique to optimize sales volume for any given day by routing representatives to the accounts that will produce the most return; Recorded software for customer relationship management tools, specifically in the consumer packaged goods industry; Recorded computer software using artificial intelligence for customer relationship management tools, specifically in the consumer packaged goods industry